"Double Eleven" Set Off The Return Of The Tide Is Not Satisfied With The Return On The Spot.

It is understood that, by the impact of the new consumer law, a new type of "buy comparison return" new consumption mode has emerged, and more and more consumers choose to return it after "double eleven".

Many consumers see the discount rush to rush to buy, do not carefully read the product descriptions, briefings and related matters, and so on, resulting in goods received after the goods are not satisfied, so they returned.

When everyone is still amazed this year

When the "double eleven" trading volume exceeded 91 billion 217 million yuan, another wave began to surge.

This year's "double eleven" is the first online shopping Carnival after the promulgation of the newly revised "Consumer Rights Protection Act". The implementation of the terms "online shopping can be returned for no reason within seven days" provides legal support for consumers' online shopping rights protection, which is equivalent to giving consumers a "right to regret".

Yesterday, the reporter interviewed found that the public received goods sent by merchants one after another, while some of them dismantled the courier while they began to return the goods.

Phenomenon to the express point dismantle the package is not satisfied with the return on the spot.

At noon yesterday, the reporter arrived at the road in Quanzhou city.

The service point was packed with various parcels, and a staff member was squatting on the floor, who was busy sorting the parcels.

"From 13 to 22 days is the peak of express delivery, every day we have a large number of express delivery."

Xiao Wang, who was working together, said that his colleagues had already driven to pick up the express to arrive in the afternoon.

"These two days often receive a return call, but we have time to pick up it."

Xiao Wang said that the quantity returned can reach 20% of the total delivery volume of a day.

"During this period, if we want to return the goods, we will let the customers deliver them to the service point and pack them, otherwise we will have no time to help pack them, so we can only pack them casually."

He said that some of the more anxious buyers came directly to their service points to send express, open the scene to see, if there is a problem immediately return.

The rhyme express service point, which is also located in the city's road, is also full of parcels. The staff said that during the two days of delivery, they also received many returns.

"In fact, we can wait until the rush hour is over and return the goods. We are all busy."

Shun Feng Express staff said, "online shopping seven days no reason to return" is signed by buyers on the second day after the date of calculation, 7 days, the application for return is valid.

"It is suggested that everyone should not be anxious, as far as possible to choose to miss the peak period of return, alleviate the pressure of logistics."

The reason is that the quality of the goods is uneven. Buyers will buy more and then go back.

"The picture is cheap to buy some clothes, skin care products and daily necessities."

Ms. Wu, who works in an enterprise in Huian, said that the goods arrived one after another in recent days.

"There are too many differences between some clothes and the net picture, not only the color difference, but also the general quality. Although some clothes are of good quality, they do not fit well.

Skin care products are also, I do not know whether the volume is too large, I bought the winter moisturizing money, but sent to me in the summer light weight.

She immediately contacted the courier to return the unsatisfactory merchandise.

Reporters found that many consumers and Ms. Wu, see the discount rush to rush to buy, do not carefully look at the product descriptions, briefings and related matters, and so on, resulting in the receipt of goods after the goods are not satisfied, so they returned.

Lin Sen, a third year student at Huaqiao University, also returns some of the online shopping products. "Online shopping is invisible and unsatisfactory.

Now many online stores are "no reason to return", will not embarrass consumers.

However, some consumers have made a mental calculation in mind.

Ms. Chen, who works in a public institution in the city, buys two jeans with similar designs. After a trial, she plans to return one.

"It's hard to decide what to buy, because it's hard to make a decision without trying.

Anyway, you can return it within seven days, so you can buy it and try it again. "

It is understood that, by the impact of the new consumer law, a new type of "buy comparison return" new consumption mode has emerged, and more and more consumers choose to return it after "double eleven".

Remind retention of paction notes, attention to return rule

The implementation of the terms "no reason to return goods within seven days" is good news for people who like online shopping. However, in practice, there are still many unsatisfactory aspects.

"For example, businesses will set some thresholds in the process of returning goods, contrary to the original intention of legislation.

It is suggested that consumers should retain information on paction records through screenshots, etc. the e-business website should also prompt the return rule in a prominent position.

City industry and Commerce Bureau staff said.

The staff member said, "

The implementation of these Provisions is to create a more comfortable and standardized consumption order.

If the consumer maliciously consums or the goods affect the re sale, the seller has the right to refuse to return the goods.